425. Outreach Services

The Karl Junginger Memorial Library Outreach Service provides library materials to patrons who cannot access library services in person due to age, disability, transportation challenges, or other circumstances approved by the library. Each request for outreach service will be assessed on a case-by-case basis. The Outreach service will also provide materials to Senior Living Facilities, Assisted Living Facilities, Health Care Facilities, Child/Adult Day Care Facilities, and Schools. This service is free for those residing within the City of Waterloo. Participants are responsible for all items checked out to their library cards and will be charged the standard fee for any lost or damaged items.

The Outreach Service offers local community members the opportunity to enjoy the library’s collections without visiting the building. Whether it is books or magazines to read or audiovisual items to listen to, the library will arrange to have materials delivered to and picked up from a participant’s home by library employees.

The guidelines for this program are as follows:

  1. The Karl Junginger Memorial Library loans a wide variety of print and non-print materials to Waterloo residents who qualify for this service. Specific types of materials are cited in the Application for Outreach Service.
  2. All participants in the Service must be residents of the City of Waterloo. They also must complete an Application for Outreach Service.
  3. Participants will be listed as Karl Junginger Memorial Library Outreach borrowers. All items will be received through the Outreach Service.
  4. Materials will be loaned for approximately 21 days. Karl Junginger Memorial Library materials may be renewed up to three times, provided the items are not on hold for another patron. Some materials may be unavailable for Outreach Service borrowing due to high demand or shorter loan periods.
  5. Staff will generally select materials for each delivery by using the information supplied on the Outreach Service Application. Special requests for specific titles held by the consortium may be made. Special request titles not available at the time of request will be placed on reserve and delivered on the next scheduled delivery day.
  6. Materials will be delivered to and picked up from each participant’s residence.  Materials should be ready for pickup by the delivery service on the due date.
  7. If the participant is not going to be available at the scheduled delivery/pickup time, alternate arrangements should be made by calling the library.
  8. Overdue fines are not charged for materials loaned under this service. Items need to be ready for pickup on the scheduled delivery/pickup day. Since program participants are responsible for items checked out on their card, materials should not be lent to others.
  9. Participants will be charged the standard costs for lost or damaged items. Outreach Service staff will not perform errands or tasks not associated with library service.

City residents as well as library patrons living outside the city limits may be eligible to apply for Service through the Wisconsin Regional Library for the Blind and Physically Handicapped.

Library outreach services will be added, adjusted, or reduced based on available City funding and staff resources. The library will develop, deliver, and regularly evaluate these services.

Approved: 08/10/1995

Amended: 12/11/2002, 06/19/2007, 04/12/2016, 03/14/2017, 05/08/2018, 01/14/2020, 12/13/2022, 10/22/2024, 05/27/2026